Tell them the smallest job you'll take.
People with a small job often don't call because they figure you're too busy for it. One line on your site saying what you will and won't take saves both of you the guessing.
Someone has a faucet that drips all night. Or one outlet that stopped working. Or a gate that won't latch. They find your site, and the first thing they think is, "This is probably too small for them."
So they don't call. They live with it, or they ask a cousin, or they find someone whose site said "no job too small."
You might have been happy to take it. They just couldn't tell.
Say it in one line
Near your services list or your phone number, add something plain:
- "Small jobs welcome. One faucet, one outlet, one door."
- "We take small repairs. There's a one-hour minimum."
- "We focus on bigger projects, like full remodels and new installs."
Any of those is fine. The point is that they know before they pick up the phone.
If you have a minimum, say what it is
A lot of owners have a minimum charge or a minimum job size and never put it on the site. Then the call goes like this: they explain the problem, you explain the minimum, they say "oh," and you both hang up.
If the minimum is on the site, the people who call already know. You can say it simply. "Service calls start at a one-hour minimum." You don't have to list a price if you'd rather not. Just don't make it a surprise.
If you don't take small jobs, that's fine too
Saying no on the site is still helpful. It keeps your phone free for the work you want. If you know someone who does take small jobs, you can even say "For small repairs, we recommend..." People remember the business that pointed them somewhere useful.
Small jobs turn into bigger ones
The person with a dripping faucet today owns a whole house. If you do that small job well and on time, you're the first name they think of when the water heater goes. That only happens if they felt welcome to call the first time.
Keep it true
If you stop taking small jobs in your busy season, change the line. If your minimum goes up, change the line. It's one sentence, so it's easy to keep current.
If you want a site that tells people what kind of work you take, and someone who keeps it up to date, talk with Hexacomb. You run the business. We take care of your website.