Say what happens on the last day of the job.
Customers often don't know what the end of a job looks like. Say on your site if you walk through it with them, how you clean up, when the final bill comes, and what they get to keep.
The work is done. The last tool is in the truck. Now what?
For a lot of customers, the last day is the fuzziest part of the whole job. They don't know if you'll walk through it with them. They don't know when the final bill comes, or what they're supposed to check before you leave.
You can clear that up on your website before they ever hire you.
Say if you walk through it with them
Tell people what happens before you pack up. Keep each line to one thing you do:
- "We walk the job with you before we leave."
- "We show you how to use anything new we installed."
- "We fix anything on the list before the final bill."
If you don't do a walkthrough, that's fine. Say how they can tell you about something they spot later.
Say what cleanup looks like
"We clean up" can mean a lot of things. Say what you actually do on the last day. Do you sweep? Wipe down counters? Take the trash and scraps with you? Put furniture back?
If the customer is on the hook for any of it, say that too. Nobody likes finding out after the crew is gone.
Say when the final bill comes
People want to know if they pay on the spot, get an invoice that night, or have a few days. Say which one it is on your site, near your payment info.
If part of the bill waits on something, like an inspection, say that plainly.
Say what they get to keep
Think about what you hand over when a job wraps up. Maybe it's a receipt, warranty paperwork, a permit sign-off, or the paint color you used. List the ones you really give out.
That list tells a new customer you don't just disappear when the work is done.
Put it with your other "how it works" info
This doesn't need its own page. A short section on your services page or your "How it works" page is enough. Someone comparing quotes will read it and know what the end of the job looks like with you.
If you want a site that tells people what working with you is really like, start to finish, talk with Hexacomb. You run the business. We take care of your website.