Say if someone needs to be home for the visit.
If someone has to be home for the job, say so on the page where they book. Locked doors and cleared calendars for the wrong reason both cost you.
People book you, then wonder if they have to stay home.
If your site never says it, they guess. Some clear their whole morning for nothing. Others leave and you stand on the porch with a locked door. Either way, the job gets harder than it needed to be.
Put the rule next to the booking path
On the service page and the contact page, say it in one plain line. Someone has to be home. Or they do not. Or a lockbox and a gate code work, and here is what to send you before you arrive.
Don't bury it in a long FAQ. Put it where they decide to book.
Name the cases that trip people up
Say it when you need a water shutoff. Say it when you need the attic access open. Say it when a dog has to be put up. Say it when you only need the garage unlocked and they can go to work.
Those details feel small to you. They are the call someone makes before they hire you.
Match what you tell them on the phone
If your office says one thing and the site says nothing, people trust the phone. Then the next person who only reads the site books the wrong way. Keep the same rule in both places.
A clear line about who needs to be home saves a wasted trip and a frustrated customer.
If you want a site that answers the booking questions before they call, talk with Hexacomb. You run the business. We take care of your website.